Managed Services
Bails’ Managed Services Program is an assistance program that guides clients through their Infor challenges. Bails Managed Services supports CloudSuite Human Capital Management (HCM), CloudSuite Finance Supply Management (CSF), Security, Infor Process Automation, Legacy Infor S3, configuration console, cloud technology (ION, BODs), and Application database administration for cloud, on-premise, and hybrid environments.
Your production environment is our priority. Our dedicated team, Incident, and Problem Management Processes and commitment ensure timely response and resolution. Our Managed Services Team provides regular reporting of metrics in a regular feedback cycle to ensure that clients are kept apprised on the status of their system(s).
Our Services
Bails’ Managed Services Program provides scalable plans based on the number of hours and coverage to ensure that we provide our clients with the most optimal solution for their business needs.
Services Level | Primary Function | Key Support Roles |
Managed Services | Long-term IT team outsourcing and turnkey IT support | System Administration, Security, Development Support, Application Support, Project/Program Management |
Provisionary Services | Staff augmentation and outsourcing, on a limited or interim basis | System Administration, Security, Development Support, Application Support, Project/Program Management |
Concierge Services | On-call resources available on a monthly retainer | System Administration, Security, Development Support, Application Support |
Contingent Services | On-call resources available on an ad-hoc basis | System Administration, Security, Development Support, Application Support |
- Bails operational team utilizes award-winning collaboration and tracking tools to track incidents, the resolution notes, issue patterns, and build operational awareness that is shared among the client’s designated support team
- Performance/resolution metrics are delivered on a regular basis for reporting
- Issues can be escalated to Bails Customer Success Manager who will monitor the queue to ensure all Service Level Agreement commitments are met
Benefits of the Bails Managed Services Program
- Allows the clients to focus on core business while the dedicated Managed Services Team works through any challenges
- Increased end-user satisfaction
- Increased issue resolution in decreased time
- Knowledge transfer from the Bails Managed Services team that averages over 20 years of experience within Infor space
- Predictable monthly maintenance cost