Our Customer

Pilot Travel Flying J (Pilot) is the largest operator of travel centers in North America. The company was founded in 1958 as a joint venture between Pilot Corporation and Marathon Petroleum Company.   Headquartered in Knoxville, Tennessee they ranked #14 on Forbes list of America’s Largest Private Companies in 2016. They currently have over 26,000 employees in 44 states and 6 Canadian Provinces. 

Pilot Travel Flying J

“The Infor GHR products are new to Pilot.  Fortunately, the Bails consulting team was ready and able to help us through this unchartered territory.”


- David DePrimo, Project Manager of Corporate Systems  

Why Bails?

For over 25 years, Pilot has utilized Infor Lawson products. Bails has partnered with Pilot since 2005 on a variety of projects including mergers, data conversions, upgrades and product implementations.    Based on our successful history and our experience working with retail clients, Bails was selected to support Pilot in moving from S3/GHR on premise to the Infor Cloud.

The Project

Pilot was one of the first Infor clients to migrate to v11 GHR Multi-Tenant integrated with S3 Payroll on premise.  Bails worked in tandem with a team of experts from Infor to make this project a success.  Pilot is a multi-national company with large amounts of data, varied data sources, interwoven processes and extensive integrations.  This made for an exciting but challenging initiative.  Bails’ role on the project was to configure the GHR process automation flows to work with Pilot’s business rules and feeds.  Bails also managed user setup and automated provisioning.


“The Infor GHR products are new to Pilot.  Fortunately, the Bails consulting team was ready and able to help us through this unchartered territory” shared David DePrimo, Project Manager of Corporate Systems.  “Initially our team had some concerns about our lack of application training and our ability to troubleshoot issues in a timely manner; however Bails was able to provide the expertise and support needed to keep the project on track and make it a success.”


Having a dedicated and readily available group of client resources on site was critical to this project. According to Kate O’Brien, a Project Manager and Technical Consultant for Bails, “They (Pilot) got our team the rapidly changing information in an expeditious manner.  This allowed us to power through any roadblocks.  Assigning the project the correct resources from their team also allowed us to trouble-shoot and problem solve quickly.  Team Members were truly dedicated to the success of the project.  Everyone should be very proud.”



Although every project has its challenges, Pilot’s concerns when facing this migration and upgrade were quickly mitigated by the experienced Bails team.  Dave Deprimo shared several areas where we added extra value to this critical project including:

  • Knowledge of the Infor S3 products and Migration to the Cloud


  • Thorough Understanding of Infor Global Human Resources (GHR)


  • Extensive Knowledge and Experience working with Retail Clients


  • Technical Expertise with Infor Process Automation


  • Documentation of Issues and Troubleshooting Skills


  • Dedicated Post Go-Live Support

Pilot shared that their experience working with Bails on this project was excellent.  Bails and Pilot are currently working on Phase II of the project which includes the migration of S3 Payroll to the Cloud, as well as the implementation of Talent Acquisition, Performance Management and Compensation Management.  Phase II is scheduled to be completed by the end of the 2017.
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