Hendrick Health System

Working with Hendrick Health System (Hendrick), recognized as one of the most engaged workplaces with Gallup’s Great Workplace Award for the past ten years, was a natural fit for client service driven Bails & Associates, LLC (Bails). Hendrick was looking for a solution that would take their support systems and back office technology into the new millennium. 

“When they say they are our “trusted advisors” they mean it and we couldn’t have done a project of this magnitude and scope without their help.”

– Richard Pierce, Hendrick Health System

Our Customer

Located in Abilene, Texas, Hendrick, is a not-for-profit healthcare provider serving a 19 county region in the Texas Midwest. When they opened in 1924, they were the first hospital to permanently serve the region.  Today their over 3,000 employees provide a comprehensive range of healthcare services including a medical center licensed for 522 beds. Hendrick also received the Pathway to Excellence designation from the American Nurses Credentialing Center (ANCC) as creating a work environment where nurses can flourish. It also identifies them as one of the best places to work.  

The Project

The Bails/Hendrick endeavor was challenging in that it involved multiple projects including:

  • Infor Lawson Upgrade – Unix to Windows and V10 Applications

  • Application Assessments for Finance, HR/PR and Procurement Suites

  • Training and documentation of Applications and Infor Lawson Landmark Security

  • Extensive Historical Records Conversion

  • LDAP and Ming.le Installation


Why Bails?

Richard Pierce, Hendrick Project Manager, shared that Bails was originally selected to complete an Application Assessment project for Infor Lawson Financials, HR/PR and Procurement Suites.  “We wanted to know where we stood before completing our multi-part system and V10 Upgrade so we could avoid any pitfalls and identify areas where we might need additional expertise and support for our internal team.

They were “so impressed by the quality, caliber of resources and output of the assessment” that they enlisted Bails to complete the Conversion and Upgrade portions of the project as well.


During the Hendrick project, Richard and his team were most impressed by three things:

  1. “The dedication, experience, professionalism and resourcefulness of the Bails resources from the technical expertise to the applications consultants and Project Management; the resources were excellent.  All experts in their field, they provided best practices, gave guidance helping Hendrick make critical decisions and worked with our internal team to transfer their knowledge so that we felt confident in our abilities to work effectively and function independently after the project was completed”.

  2. “Our Bails Project Manager was an exceptional resource who kept everyone on their toes, kept the project on task and diligently followed through on issue resolution.  The team’s follow-up was outstanding”.

  3. “Bails resources listened and were responsive to our needs. They helped tailor the applications and processes to make our jobs more efficient while incorporating Best Practices using their extensive experience gained from years of working with other professional organizations.”

​And the Story Continues

Richard was also quick to share the value in Hendrick’s continued relationship with Bails.  “We reach out to the consultants on a regular basis and consider them an extension of our team.  The relationship didn’t end once the project was completed.  Bails continues to be responsive, helping us resolve problems as we move forward.  They follow-up promptly and get us the answers we need quickly.  We know we can count on Bails to help us as we grow and continue to take advantage of new technology. 

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